Etech’s world-wide centers – Onshore, Nearshore, and Offshore, possess the abilities to personalize the solution that most effective healthy your whole requires. With Etech’s worldwide outreach, Etech is always available to guidance your buyers and provide dependable Excellent experiences.
A group of devoted leaders during the Call Centre market who're enthusiastic about generating a impressive variance for our
About us Etech delivers upcoming-generation BPO alternatives. A global minority-owned business enterprise, Etech has made and trademarked how to turn your information into strategic insights. Leveraging the strength of synthetic furthermore human intelligence Etech improves instruction and coaching to center on essential behaviors making improved customer encounters and shareholder price. Etech released in 2003 with only four hundred workforce and only one Speak to center in Nacogdoches, Texas.
Etech can be an omnichannel client engagement options supplier for a few of the earth’s major and many revered brands. The expertise Etech has acquired throughout a wide array of enterprise verticals will allow us to continually produce Excellent, own shopper encounters.
Learn More everyday living At Etech Etech thinks in Performing tough and participating in tricky and strives to produce employees truly feel empowered and self-assured in The work They're performing.
At QEval, we’re dedicated to serving to Call facilities increase their functionality by way of distinct, actionable insights. Our overall performance analytics studies provide you with a detailed breakdown of agent pursuits, shopper interactions, and operational bottlenecks, so you can also make educated decisions that lead to measurable improvements. With QEval, you don’t just get experiences—you will get the tools and suggestions to act on them.
Etech’s modern know-how answers and skilled leaders realize your organization needs and identify the strategic insights your brand name must drive results.
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Metrics like deal with time, CSAT scores, resolution premiums, and actionable insights are essential to accomplishment in 2024. long gone are the times of focusing solely on simply call volume. Now, it’s about digging into the quality of Each individual interaction and driving actual effects. all set to take your phone Middle performance to another amount? Enroll at QEval University and ???? Listen to Shawndra’s complete Perception below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of care, believe in and Vitality introduced towards the company is what would make the lifestyle at Etech exceptional. Our CEO routinely claims, “If we look after our folks, the numbers will take care of themselves.”
Enhancing your Make contact with Middle’s general performance doesn’t should be sophisticated. With QEval College, you’ll obtain access to vital instruments and education that supply correct, measurable improvements in agent functionality.
meet up with Malisha, a shining star on our customer support team! From tackling jobs to making the most of exciting group routines, Malisha knows how to help keep the harmony in between work and Engage in. Her beneficial Angle and crew spirit make her a joy to work with.
a bunch of devoted leaders during the Get in touch with center marketplace who're keen about making a extraordinary variance for our
Listed below are just a few critical features of what we provide: ✅ thorough insights into agent functionality through thorough analytics